If you are a consumer (that is, you enter into the Contract for a purpose outside your trade, business or profession), you have a legal right to cancel the Contract, during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product (except Products which have been personalised to your specification), you can notify us of your decision to cancel the Contract and receive a refund.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. Our systems are set up to dispatch Products as quickly and efficiently as possible and therefore if you cancel your order on the same day or even directly after you placed it, the Products may still be delivered.
To cancel a Contract, you must inform us by giving a clear statement of your decision to cancel within 72 hours after the products are delivered to you. You can inform us in writing by sending an e-mail to firstname.lastname@example.org, using our online contact form.
You may wish to keep a copy of your cancellation notification for your own records.
You can also inform us by calling the customer services team on +6018-6669344, or by using the contact form available on the Access Points, you do not have to use the model form, but if you do we will acknowledge your cancellation by email.
If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent the e-mail to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us. If you use the contact form on our websites, your cancellation is effective as soon as you submit the form.
However, this cancellation right does not apply in the case of Products which have been personalised to your specification.