These are the terms and conditions for Access Points owned or operated by IFMAL TRADE SDN BHD such as www.ifmal.com and all other websites, mobile applications, onboard media, blogs, phone, in person, social media and other places, and other online or wireless offerings, whether accessed via computer, mobile device or other technology.
This page together with the documents
expressly referred to within it state the legal terms and conditions (“Terms”) under which you may use the
Access Points and under which we offer and sell you any of the products (“Products”) available through the
Access Points. By using any of the Access Points and/or placing an order for
any Products you agree to be bound by these Terms. If you do not agree to these
Terms please refrain from using the Access Points.
These Terms will apply to any contract
for the sale of Products by us to you (“Contract”).
Please read through these Terms carefully before placing your order and retain
a copy for future reference. Please note that before placing an order you will
be asked to agree to these Terms.
Before you place an order, if you have
any questions relating to these Terms please contact our Customer Service
department by e-mailing [email protected],
or call us on +603-8069 1108 between
10.00am and 5.30pm (Monday to Friday, excluding public holidays).
We may revise these Terms at any time by updating this page. You should visit this page periodically to review the Terms because they are binding on you. Continued use of the Access Points constitutes your agreement to all such revised terms. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
INFORMATION ABOUT US
IFMAL TRADE SDN BHD is a limited company registered in Malaysia under registration number 1209398-K and main trading address at No 13. Jalan MJ 16, Taman Perindustrian Meranti Jaya, 47120 Puchong.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
You will be guided through the process
of placing an order by a series of simple instructions on the Access Points.
Please take the time to read and check your order at each stage of the order
You will have the opportunity to
review your order and to correct any errors before placing your order. You will
find further instructions on the Access Points.
You complete and place your order by
clicking on the button marked “Pay (Total
Amount)”. After you place an order, you will receive an e-mail from us
acknowledging that we have received your order and setting out the details of
However, please note that this does
not mean that your order has been accepted. Your order is an offer to purchase
the Products and no contract exists between you and us for the sale of any
Products at this point.
We will confirm our acceptance to you
by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The
Contract between us will only be formed when we send to you the Dispatch
The Contract will be exclusively in
the English language. We will not file a copy of the Contract.
In using any of the Access Points
and/or by placing an order you warrant that you are legally capable of entering
into a binding contract with us. You may only purchase Products from our
websites if you are at least 18 years old.
If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on the Access Points, or because of our inability to obtain authorisation for your payment, we will inform you of this by e-mail without undue delay and we will not process your order. If you have already paid for the Products, we will refund you the full amount without undue delay.
DESCRIPTION AND PRICE OF PRODUCTS
We take all reasonable care to ensure
that all details, descriptions and prices of Products appearing on the Access
Points are correct at the time when the relevant information was entered onto
our system. Although we aim to keep the Access Points as up to date as
possible, the information, including the descriptions of Products, appearing on
the Access Points at a particular time may not always reflect the position at
the time you place your order.
The images of the Products on the
Access Points are for illustrative purposes only. Although we have made every
effort to display the colours accurately, we cannot guarantee that your
computer, tablet or mobile phone (your “Device”) will display those colours accurately
to reflect the colour of the Products. Your Products may vary slightly from
We offer a large number of Products on
and through the Access Points. It is always possible that, despite our
reasonable efforts, some of the Products available on and through the Access
Points may be incorrectly priced. We cannot confirm the price of a Product
until your order is accepted by us. If we discover an error in the price of the
Products you have ordered we will inform you of this error and we will give you
the option of continuing to purchase the Product at the correct price or
cancelling your order.
We will not process your order until
we have your instructions. If we are unable to contact you using the contact
details you provided during the order process, we will treat the order as
cancelled and notify you in writing. We are not obligated to provide the
Products to you at the incorrect price.
Prices for our Products may change
from time to time, but changes will not affect any order that we have confirmed
with a Dispatch Confirmation.
The price of a Product does not include delivery charges, which are payable by you in addition. Our delivery charges are as quoted in these Terms and they will be explained to you during the ordering process, and before you place your order.
We use the services of a payment provider for all on-line purchases. Our payment provider partner is senangPay. When you place an order through the Access Points you will be re-directed to senangPay’s website in order to process your payment and enter your card details. At no time do we have access to your card details. All correspondence in respect of payment issues should be directed to senangPay. Visit www.senangpay.my for details.
Offers and promotional discount codes
offered by us are valid only for use as part of a purchase made through the
Access Points, unless otherwise stated, and cannot be combined with other
offers or applied to past purchases. Such promotional discounts are not valid
for use as part of a purchase in our retail outlets or any other shops.
Offers and promotional discounts are only available subject to their specific terms and conditions which will be shown on the Access Points.
YOUR RIGHT TO CANCEL
If you are a consumer (that is, you
enter into the Contract for a purpose outside your trade, business or
profession), you have a legal right to cancel the Contract, without giving any
reason, during the period set out below. This means that during the relevant period
if you change your mind or for any other reason you decide you do not want to
keep a Product, you can notify us of your decision to cancel the Contract and
receive a refund.
Your legal right to cancel a Contract
starts from the date of the Dispatch Confirmation, which is when the Contract
between us is formed. Our systems are set up to dispatch Products as quickly
and efficiently as possible and therefore if you cancel your order on the same
day or even directly after you placed it, the Products may still be delivered.
To cancel a Contract, you must inform
us by giving a clear statement of your decision to cancel within 72 hours after
the products are delivered to you. You can inform us in writing by sending an
e-mail to [email protected], using our online contact form.
You may wish to keep a copy of your
cancellation notification for your own records.
You can also inform us by calling the
customer services team on +603-8069 1108, or by using the contact form
available on the Access Points, you do not have to use the model form, but if
you do we will acknowledge your cancellation by email.
If you send us your cancellation
notice by e-mail, then your cancellation is effective from the date you sent
the e-mail to us. If you call us to notify us of your cancellation, then your
cancellation is effective from the date you telephone us. If you use the contact
form on our websites, your cancellation is effective as soon as you submit the
However, this cancellation right does not apply in the case of Products which have been personalised to your specification.
EFFECTS OF CANCELLATION
If you cancel the Contract, we will
refund to you all payments you have made to us under the Contract. We will also
refund you for the costs of delivery, except for the supplementary costs
arising if you choose a type of delivery other than our standard and least
expensive method of delivery.
We will refund you without undue delay, and in any event no later than 14 days after we have collected the Products from you. We will refund you using the payment method you used to pay for the Products, unless you expressly agree otherwise. You will not have to pay any fees as result of the refund.
Once we have received your
cancellation notification, we will arrange to have the Products collected by a
nominated carrier and delivered to us.
Before collection, we ask that you:
re-package the Product(s) in their original boxes along with the despatch note or order acknowledgement stating the reason for the return. In the case of a defective product, please provide a full description of the fault;
the package securely; and label the package(s) with your Order ID reference
number and collection reference number that will be supplied to you by the
customer service representative. There is no need to address the parcel.
Please note that your right to cancel does not depend on complying with these requests but complying will assist us in ensuring that your refund is processed promptly.
We are under a legal duty to supply
you with Product(s) which are of satisfactory quality, fit for purpose and in
conformity with our contract with you i.e. match the description (‘Expected
Standards’) – and will use our reasonable endeavours to do so taking into
account all the relevant factors in the nature and manufacture of the Products
supplied. Products which do not meet these Expected Standards are described as
‘defective’ for the purpose of explaining your rights to a replacement or
We endeavour to secure high standards
of materials and workmanship. If you receive any Products from us which can be
shown to have had any defect of materials or workmanship at the time we
dispatched the Products to you, or do not meet the Expected Standards as
described above, you should notify us in writing at the address or email
address shown below in the “Contact” section within 72 hours from delivery.
Following receipt of such notification
(and if we require, return of the defective Products) you have the option to
receive replacement Products (where applicable) free of charge or we will offer
you a refund for the affected Products, as set out in the “Refunds Procedure
for Defective Products” section below. Replacements will be provided within a
reasonable time and without causing significant inconvenience to you. If you
choose to receive a replacement, this 72 hours period is paused to enable you
to receive your replacement and check it is acceptable.
However if you would like the option
of a replacement the sooner you notify us the more likely we will be able to
provide this as due to the nature of these products and limited stock,
replacements may not be available. In this instance, only a refund will be
offered, as set out in the “Refunds for Defective Products” section below. The
above rights to a replacement or refund for defective Products do not apply to
any flaws or defects in any Products described as not of first quality that
were described to you on the Access Points before you place your order.
Our replacement or refund policy for
defective Products will not apply to:
Any defect in the Products arising
fair wear and tear;
wilful damage, incorrect handling or storage, misuse, accident, negligence by you or any third party;
use other than recommended by us and/or failure to follow our instructions; or
any incorrect information or specification supplied by you; and
Products which you have not paid for.
RETURNS PROCEDURE FOR DEFECTIVE PRODUCTS
If you notify us that the Products are
defective or do not meet the Expected Standards, we will arrange to have the
Products collected by a nominated carrier and delivered to us.
Before collection, we ask that you:
the Product(s) in their original boxes along with the despatch note or order
acknowledgement) stating the reason for the return. In the case of a defective
product, please provide a full description of the fault;
sure you wrap the package securely; and
the package(s) with your Order ID number and collection reference number that
will be supplied to you by the customer service representative. There is no
need to address the parcel.
Please note the following:
You have a legal obligation to keep
the Products in your possession and to take reasonable care of the Products
while they are in your possession; and
Products purchased from the Access Points can only be returned directly to IFMAL TRADE SDN BHD and not to subsidiaries, independent retailers, concessions, stockists, factory shops or alike.
REFUNDS FOR DEFECTIVE PRODUCTS
Where we refund the price of any
Products that are defective or do not meet the Expected Standards we will
refund the price of the Products in full, any applicable delivery charges, and
any reasonable costs you incur in returning the Products to us. We will refund
you without undue delay, and in any event no later than 14 days after we have
agreed that you are entitled to a refund.
Our returns and refunds policy does not affect your statutory rights.
You may collect your order at our branches in Puchong and Melawati. This service only available if your address registered from Selangor or Kuala Lumpur. Kindly be informed that uncollected order will be confiscated after 14 days (Puchong) and 21 days (Melawati) succeed payment.
SHIPPING / DELIVERY INFORMATION
We aim to deliver all other orders within 3-5 working days of receipt of your order (Monday to Friday between 8.00am and 6.00pm). Every effort will be made to deliver the goods within this timescale. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible. Deliveries to Sabah and Sarawak will take an extra day or two to arrive. Please note these delivery charges are for Products purchased through the Access Points only.
Delivery will be completed when we deliver the Products to the address you gave us. If there is no one at the address given when we attempt to deliver the Products, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the Products, or details of how to arrange an alternative delivery date.
RISK AND TITLE
From the completion of delivery to
you, you will be responsible for the Products and for any loss or damage to
You will become the owner of the Products once we have received payment in full, including all applicable delivery charges.
USE OF THE ACCESS POINTS
You agree to fully indemnify, and keep
indemnified, us, our officers, directors, employees, agents and suppliers
immediately on demand from and against all claims, liability, damages, losses,
costs and expenses, including reasonable legal fees, arising out of any breach
by you of the use of these Terms or any other liabilities arising out of your
use of the Access Points, or the use by any other person accessing the Access
Points using your personal information.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You must notify us immediately if you know or suspect that anyone else knows your user identification code or password. We have the right to disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these Terms.
OUR ACCESS POINTS CHANGE REGULARLY
We aim to update the Access Points regularly, and may change the content at any time. If the need arises, we may suspend access to the Access Points, or close any or all of them indefinitely.
RELIANCE ON INFORMATION POSTED
While we use all reasonable endeavours
to keep the information on the Access Points accurate and up to date, the material
displayed on the Access Points is provided without any guarantees, conditions
or warranties as to its accuracy.
Materials on the Access Points are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on any materials by any visitor to the Access Points or by anyone who may be informed of any of those materials.
We process information about you in
You warrant that all data provided on
the Access Points by you is true, accurate, current and complete in all
respects and that you will notify us immediately of any changes to your
personal information by contacting our Customer Service department.
Like many websites, the Access Points
(PERSONAL DATA PROTECTION ACT 2010)
VIRUSES AND HACKING
You must not misuse or attack the
Access Points by knowingly introducing viruses or other material which is
malicious or technologically harmful. You must not attempt to gain unauthorised
access to the Access points, servers, or any other computer or database
connected with the Access Points.
By breaching this provision you may be
committing a criminal offence and we will report any such breach to the
relevant law enforcement authorities and co-operate with those authorities by
disclosing your identity to them. In the event of such a breach your right to
use the Access Points will cease immediately.
We will not be liable for any loss or damage caused by a denial of service attack directed at the Access Points, viruses or other technologically harmful material that may infect your Device, programs, data or other proprietary material due to your use of the Access Points or any material posted on it, or on any websites, applications, or other online or wireless media linked to it.
LINKS FROM THE ACCESS POINTS
Where the Access Points contain links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content, policies or practices of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
OTHER IMPORTANT TERMS
We may transfer our rights and
obligations under a Contract to another organisation, but this will not affect
your rights or our obligations under these Terms.
Subject to our right to transfer set out above, each Contract is between you and us. No other person shall have any rights to enforce any of the terms of a Contract, whether under the Contracts Consumer Protection Act 1999.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Each Contract constitutes the entire agreement between us in respect of its subject matter. You agree that you shall have no remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in the Contract. You shall have no claim for innocent or negligent misrepresentation based upon any statement in the Contract. Nothing in this clause shall limit or exclude any liability for fraud.
The Access Points are owned and
operated by IFMAL TRADE SDN BHD is a
limited company registered in Malaysia under registration number 1209398-K and main trading address at
No 13, Jalan MJ 16, Taman Industri Meranti Jaya. 47120 Puchong.
You can contact our Customer Service
department by e-mailing [email protected],
or call us on +603-8069 1108 between 10.00am and 5.30pm (Monday to Friday,
excluding public holidays).
In the event a complaint has not been
resolved by the procedures above, please follow our complaints policy which is
to refer the matter to the Managing Director at the registered address above.